Workshop Resources
Three sets of cards for service design practitioners. Built from real case studies, real data, and the messy reality of how AI is actually being adopted in local government.
Real case studies from UK councils that deployed AI. Each one presents what happened, then asks the service design question underneath the headline.
Includes: The Chatbot That Worked, Faster at What?, The Flag Is Not the Service, Solving Problems We Haven't Named
→Eight tensions at the intersection of AI and public services. Each one asks who gets harmed, who decides, and what accountability looks like when algorithms make decisions about people.
Includes: Whose History Gets Repeated?, The Rubber Stamp, Good Enough for Whom?, Nobody Made That Decision
→Eight things that happen between the strategy deck and Monday morning. Pilots that stall, suppliers who write the brief, data that is not ready, and success that nobody measured.
Includes: The Pilot That Never Left, The Supplier Who Set the Brief, The Training That Did Not Land, The Success Nobody Measured
→These cards are designed for workshops, training sessions, and team conversations where people need to think critically about AI in public services - without needing to be AI experts.
Each card presents a scenario grounded in real data and real examples from UK local government. Click to flip and find the question underneath - the one that changes how you think about the situation.
They are part of my service design training for public sector practitioners.
Find out about the next session