Workshop Resources
AI Workshop Cards
Two sets of cards for practitioners working at the intersection of AI and public services. Built from real case studies, real evidence, and the messy reality of how AI is actually being adopted.
Is this the right solution?
Real case studies from UK councils that deployed AI. Each one presents what happened, then asks the service design question underneath the headline.
Includes: The Chatbot That Worked, Faster at What?, Geraldine Knows Best?
→Who gets harmed, and who is responsible?
Three tensions at the intersection of AI and public services. Each one asks who gets harmed, who decides, and what accountability looks like when algorithms make decisions about people.
Includes: Whose History Gets Repeated?, Opted In Without Asking, Digital by Default, Excluded by Design
→What actually happens when you try?
Three things that happen between the strategy deck and Monday morning. Pilots that stall, suppliers who write the brief, and success that nobody measured.
Includes: The Pilot That Never Left, The Supplier Who Set the Brief, The Success Nobody Measured
→Is this what they said it was?
Real applications from UK health and care settings. Each one presents what was deployed, then asks the service design question underneath the headline.
Includes: The Consultation That Wrote Itself, The Alert Nobody Trusted, Ninety Days Out
→Who bears the risk?
Three tensions at the intersection of AI and health care. Each one asks who bears the risk, who decides, and what accountability looks like when algorithms make clinical judgements.
Includes: The Dataset That Learned from Disadvantage, Is It a Device or Isn't It?, Nobody Made That Referral
→What does it actually take to ship this?
Three things that happen between the strategy deck and Monday morning. Clinical champions who leave, procurement cycles that outlast products, and evidence that satisfies no one.
Includes: The Person Who Made It Work Left, It Worked. Probably., Ready to Buy. Not Ready to Sell.
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